← Repair Status

SMS Privacy Policy

Last updated: August 6, 2026 · Applies to customer care text messages sent through Repair Status on behalf of participating auto body and repair shops.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS opt-in is used only to deliver the repair-status and customer-care messages you requested from the shop you authorized.

Who this covers

Repair Status is a shop-management platform used by independent auto body and repair businesses (“the Shop”). When a Shop enables customer text notifications, messages are sent under that Shop’s brand for customer care (for example: repair status updates, ready for pickup, and related service communications). This policy describes how mobile numbers and messaging consent are handled for that program.

Information we collect for messaging

Mobile phone number you provide to the Shop
Your name and vehicle/job identifiers needed to send relevant status updates
Messaging consent (opt-in) and opt-out (STOP) preferences
Message delivery metadata (timestamps, delivery status) for operations and compliance

How we use this information

We use mobile numbers and consent solely to:

Send customer-care SMS about your repair or service with the Shop you authorized
Honor STOP / HELP and other carrier-required commands
Maintain records required for messaging compliance and fraud prevention

Message frequency varies based on your repair progress and Shop activity. Message and data rates may apply depending on your mobile carrier plan.

Sharing; no sale of mobile opt-in data

We do not share, sell, rent, or otherwise provide mobile phone numbers or SMS/text messaging consent (opt-in) data to third parties or affiliates for their marketing or promotional purposes. We do not buy or sell consumer opt-in lists. Service providers that help us deliver messages (for example, Twilio as the messaging infrastructure provider) process data only to send messages and operate the program on our behalf, under agreements that prohibit using that data for their own marketing.

Consent and opt-out

You opt in when you provide your mobile number to the Shop and agree to receive repair status / customer-care texts (for example, by enabling “Allow text updates” at intake or on the job card). Consent is not required as a condition of purchase. You may opt out at any time by replying STOP. For help, reply HELP or contact the Shop that messaged you.

Retention

We retain messaging-related records as long as needed to provide the service, comply with law, resolve disputes, and enforce agreements. Opt-out preferences are honored going forward for that messaging program.

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is 100% secure.

Contact

For questions about this SMS privacy policy or the Repair Status platform, contact bighorncustomworks@gmail.com. For questions about a specific repair or message you received, contact the Shop that sent the text.