By opting in to text messages from a participating Shop, you agree to these SMS Terms. Consent is obtained directly for that Shop’s customer-care messages only. Mobile numbers and messaging consent are not shared, sold, or provided to third parties or affiliates for marketing or promotional purposes.
Participating auto body and repair shops (“the Shop”) use Repair Status to send customer care SMS about your vehicle or service — for example repair status changes, parts updates, ready-for-pickup notices, and appointment reminders. This is not a third-party marketing, affiliate lead-gen, or promotional blast program. Messages are sent only by or on behalf of the Shop you authorized in connection with your repair or service relationship with that Shop.
You opt in by providing your mobile number to the Shop and separately agreeing to receive text updates and appointment reminders (for example by enabling the optional “Allow text updates & reminders” checkbox at vehicle drop-off / intake or on the job card). That checkbox is unchecked by default. Providing a phone number alone does not opt you in. Opting in is voluntary and is not required to drop off a vehicle, create an account, complete a purchase or transaction, or receive repair services. Consent is campaign-specific to customer-care / repair-status messages and appointment reminders from that Shop and is not bundled into general service terms as a required acceptance.
Public sample of the opt-in control: SMS opt-in sample.
Message frequency varies based on repair progress and Shop activity. Message and data rates may apply. Check your mobile plan for details. Carriers are not liable for delayed or undelivered messages.
The Shop and Repair Status do not sell or transfer your mobile number or SMS consent to unaffiliated third parties for those parties’ marketing. We do not engage in affiliate marketing or shared opt-in list practices for this program. See the SMS Privacy Policy for full details.
This program is limited to lawful customer-care communications related to auto repair / body shop service. It does not include SHAFT content, phishing, or other prohibited SMS categories under US carrier and Twilio messaging policies.
We may update these terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued participation after updates constitutes acceptance of the revised terms where permitted by law.
Platform: bighorncustomworks@gmail.com. For a specific message or repair, contact the Shop that texted you.
Related: SMS Privacy Policy · Repair Status